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  • Privacy Policy

    Data we collect

    If you seek to place an order, we may collect information such as name, gender, email address, delivery address, payment card details, and contact number. We need this to-

    • Deliver the products or information you requested.
    • Contact you regarding detail of our products, offers & services that could be of interest to you.
    • Notify you about the changes in our services.
    • Keep the internal records.

    We may share these details with a third party (courier, supplier, bank merchant) to complete the order and related transactions. Under no circumstances, we rent, trade or sell your details to any other company for marketing purposes.

    Storage & Security

    We store your personal details on a secure server to prevent any accident loss or destruction or damage to your information. We use firewalls on our servers. However, you are requested to keep your password confidential to protect from the unauthorized use of your account.

    The website may contain links that direct you to third party sites. We are not responsible for the privacy policies and practices on other sites. When following a link to another site you are requested to read its privacy policy.

     
    Cookies

    Simply put, a cookie is a small part of the information that websites use to recall information regarding users. We store cookies that allow us to present information customized to fit your needs and also remember your login information. However, these cookies do not pose any threat to your privacy and are free from viruses. Your browser can be set to not accept cookies, but this would restrict your use of the Site.

    Changes to our Privacy Policy

    If at anytime we make a plan to change our privacy policies and procedures as to the storage, use or disclosure of your personal information, we will post a notice of those changes on our Website or notify you by email. It is strongly recommended to read these policies for the latest updates before placing an order.

     
    Queries or Concerns

    For any queries or concerns regarding our privacy policies, please call on 91-9602334333 or drop an email at customercare@rajrang.com. We will make every effort to assist you.

  • Term and Condition

    Thanks for visiting Rajrang By browsing or accessing this website, we believe that you have read and agree to be bound by our terms and conditions. It is requested to review these terms before placing any order. Rajrang holds the authority to discontinue, abolish or expel any service or any aspect of the website at any time.

    Editorial Information

    All the content and graphics displayed on this website cannot be copied, downloaded, transmitted, uploaded or published without the written consent of Rajrang. You agree not to post any content that we deem to be unlawful, harmful, abusive, ethnically offensive, defamatory, invasive of personal privacy, harassing, humiliating to other people, or otherwise objectionable.

    All the information published on this website is either under the copyright of Rajrang or is licensed to use by Rajrang only. No third party is acknowledged to do so.

    Disclaimer

    The content and graphics on this website is for general information and use and does not comprehend any advice. While every care has been taken to ensure the accuracy of the content, we are not responsible or liable for any damage or loss arising from the direct, indirect or consequential use of the information furnished on this website. Also, the color, shade, size or tone of the product displayed is just meant to give an approximate indication to the customer. Also, we do not claim that our website is free of viruses or any technical threat.

    Trademark Notice- All rights reserved

    The logos, service marks and trademarks displayed on this web site are the property of Rajrang and are licensed to use by Rajrang only. Users are not permitted to download or use these marks without the prior written consent of Rajrang.

    Links to third parties

    This site may direct you to the other World Wide Websites or resources. Since, we have no control over these third-party sites, Rajrang is not responsible for the accuracy or reliability of any information, data, advice, statements or opinions displayed on these sites. They are merely for user's convenience and do not signify any recommendation or endorsement.

    Limitation of Liability

    In no event, shall Rajrang or any of its associates, employees, suppliers, agents, subsidiaries, successors, and directors be liable for any direct, indirect, incidental, consequential, special or inefficient use of the site. The company and its technology partners make no representation or warranty of any software, text or graphic. Rajrang, its affiliates or any third party providing information on this site are not responsible for losses, damages, or your inability to use the site.

    General Terms

    By using this Site, the User agrees to comply with all the ‘terms and conditions’ mentioned here. The user shall be responsible for the security of their password(s) if any. The information given during registration or given at the time of buying the product shall be considered final for delivery of the product. Rajrang has the right to change or discontinue any aspect or feature of the Site. Also, if any part of these terms is void or unlawful, it does not affect the validity of other provisions.

    If the user has any questions or confusion regarding any of the terms & conditions stated here, he/she should seek clarification from us through email and should wait for a written clarification before using the service.

  • Payment Options

    Your convenience is valuable for us. Rajrang takes pride in offering multiple payment options.

    Payment Options

    PayPal is an online payment service that allows you to transfer funds electronically from one PayPal account to another. It also insures the transfer thus offering a safer checkout.

    EBS

    It offers a transparent online payment between parties with 100+ payment options via Credit /Debit Cards, Net Banking, American Express,Mobile, Cash Cards & E-Wallets on a single platform. It is a user-friendly and cost effective solution.

  • Quality Assurance

    Rajrang is dedicated to 100% customer delight ensuring that everything from placing your order to shipping them to your global doorstep is smooth and hassle-free. When it comes to quality, we have skilled professionals who conduct quality control tests at different stages of production.We source our raw materials from renowned vendors to get the finest quality in every thread. Our quality control team checks the quality of each product on the basis of following parameters:

    • Design
    • Pattern
    • Smoothness
    • Color fastness
    • Size
    • Shrink ability

    Our artisans adapt age-old traditional techniques such as hand-embroidery, carvings, etc. to provide unique, contemporary and attractive products. When you shop at Rajrang, stay assured that a product will reach you only when it has proved its worthiness.

    For any queries or concerns regarding our products and services, feel free to call our Customer Care Helpline: +91-9602334333 or E-mail at customercare@rajrang.com, support@rajrang.com

  • Customer Satisfactions

    Rajrang is a world of masterpieces. It houses the finest collection of handmade objects that signify the majestic land of Rajasthan. We make every effort to provide a memorable shopping experience to our customers. The site is inhabited with:

    Wide array of products

    We offer a unique selection of traditional art and craft molded into contemporary products with a fair price.

    Multiple modes of payment

    Your convenience is our priority. Rajrang offers multiple modes of payment such as Credit Card/Debit Card/ Net banking/PayPal or Braintree.

    Safe Transactions

    With the ease of shopping, Rajrang also ensures the safety of your bank account and credit card details. All our payment gateways are secure and confidential.

    Speedy Delivery

    Rajrang offers three types of shipping- Expedited, Standard and economy. According to your preference of receiving the product, you may choose the shipping type.

    Efficient Refund Policy

    As soon as we receive the item, we will credit the amount back to you within 7 working days.

    Customer Satisfaction is our motto. If you have any queries or concerns, please write to us at customercare@rajrang.com.

  • Shipping and Returns

    Shipping Charges

    We ship our products to every corner of the world. Domestic as well as International shipping charges may vary according to the product weight, dimensions of the package, and the region to which it is shipped.

    The *recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Rajrang has no control over these charges, nor can Rajrang predict what they may be.

    Customs policies vary widely from country to country; Recipient should contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.

     *recipient here refers as a buyer.

    Combined- If you order more than one product, you can avail our combined shipping option and pay lesser shipping charges for your order.

    Shipping Time

    Rajrang offers three type of shipping. You can choose one, according to your preference. Please ensure that you or someone you trust is available to sign the package upon delivery.

    Expedited Shipping- Delivery within 3-5 business days

    Standard Shipping- Delivery within 2-3 business days ( For Domestic )

    Economy Shipping- Delivery within 15-25 business days.

    * Please note that early delivery charges will be higher than the Economy (normal) shipping.

     
    Return Policy

    We keep you happy with an easy to follow return policy. You may anytime return or exchange the product within 30 days of the delivery. The product must be unused with all the original tags and stickers intact.

    In case the customer doesn’t like the product due to any reason, all the return shipping charges will be borne by the customer. Whereas, if the product is damaged/defective or in a bad state, Rajrang will bear all the return shipping expenses.

    We do not provide any pick-up facility. The customer is requested to self-ship all the returns.

    Order Cancellation by Rajrang

    While we wish to see every order succeed, we may have to cancel orders in following situations:

    Product no longer available or temporarily out of stock

    Restrictions on quantity

    Inaccuracies/Errors in product pricing

    Problems identified in credit or fraud detection

    Inaccurate or insufficient address of delivery

    Non-serviceable locations

    Cancellation by Customer

    However, if you wish to cancel your order for any reason, please inform us within 24 hours of order placement. The order once processed, will not be cancelled under any circumstances.

    For any queries or concerns regarding shipment, return or refund, feel free to call us anytime at +91 9602334333 or email at customercare@rajrang.com. We will make every effort to assist you.