FAQ

What is Rajrang?

Rajrang is known by its exclusive collection of Ethnic Style Apparels and Handicraft Products from Rajasthan. We have got a privileged collection of fabulous blend of contemporary and the traditional wear.

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Is the shipping charge calculated on weight of the package?

The shipping charges are calculated on the weight of the products in your order. We also offer combined shipping.

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In which countries you are dealing?

We majorly deal in USA, UK, France, Australia, India but we ship our product round the globe.

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If I don’t like the product then what is the procedure of return it?

If you don’t like the product and want to return it than you can send it to our address and then you have to give us your tracking no. Once we will get it we will proceed further for refund or replacement of the item. Address:- Genera Online Pvt. Ltd, E-27, Lal Bahadur Nagar, IIIrd Avenue, Opp. Jain Paradise, J.L.N Marg, Jaipur-302018

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Can any kind of wear be returned?

Yes any kind of wear can be return but you have genuine reason for return the item.

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Will I get a full refund if I return the product within the time period?

Yes you will get a full refund if you have done it within the time period that is 15 days.

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Are there any exclusive kind of products, that cannot be returned?

No , in Rajrang for getting refund you have to first get the problem acknowledged to our customer care team. We refund your money back to you only under genuine cases. We accept refunds for all products that we sell.

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Can I do payment by using cards?

Yes, We accept all debit cards, credit cards, track cards, paypal payments, online bank transfers and demand drafts .

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What is terms & condition for customer?

Customer should be provided their cc details for purchasing products from site. And for more details please go to our terms and condition web page and read that informations

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From where i can contact to rajrang?

You can just click on the 'Contact Us' link on our homepage or you can reach us at customercare@rajrang.com You can also contact us on 0141-4110514 from Monday to Saturday between 10:00a.m. to 6:00p.m. (IST)

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